Our client, a leading provider of big data solutions, is seeking a highly motivated and experienced Customer Success Manager to join their sales team. The successful candidate will be responsible for managing and growing relationships with key customers, as well as identifying and closing new business opportunities within existing accounts.
Key Responsibilities:
- Establish and maintain strong, long-term relationships with key customers
- Understand customers' business goals and objectives, and align our client's solutions to meet their needs
- Act as the primary point of contact for customers and be responsible for overall customer satisfaction
- Identify and upsell opportunities to increase revenue within existing accounts
- Collaborate with cross-functional teams to ensure customer success and address any issues or concerns
- Monitor customer usage and adoption of our client's products and services and provide feedback to internal teams for improvements
- Work with the sales team to identify and close new business opportunities within existing accounts
Qualifications:
- Bachelor's degree in Business, Marketing, or related field
- 3-5 years of experience in customer success, account management, or related field
- Strong understanding of API and Integration technologies and solutions
- Proven track record of building and maintaining successful customer relationships
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced, deadline-driven environment
What this job offers you:
- Clear career progression path
- Home office flexibility
- Competitive salary with an uncapped commission structure
- Stock-options
- The possibility to make your mark on the market
How to apply:
If you are interested in this opportunity or in a career change, please apply below for a confidential discussion, or reach out directly to Robin Guth on +49 30 800 98923.
