Job Title: Product Manager
Position Overview: As the Product Manager for CRM, you will play a pivotal role in defining the roadmap and strategy for our CRM platform. You will collaborate closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure that our CRM product aligns with the company's overall objectives and delivers exceptional value to our customers.
Key Responsibilities:
- Lead the strategic development and optimization of our CRM system to ensure seamless interactions and enhance user engagement on a global scale.
- Drive the evolution of our customer service platform, creating user-centric solutions that redefine industry standards and enhance user satisfaction.
- Work collaboratively with cross-functional teams across the globe, adapting strategies to diverse markets, and ensuring a unified and exceptional customer experience.
- Utilize analytics and user feedback to inform product enhancements, maintaining our position at the forefront of technological advancements.
Qualifications:
- Demonstrated success as a Product Manager with a focus on managing CRM systems and evolving customer service platforms.
- 4+ years as a product manager, relevant experience in customer service filed
- In-depth knowledge of CRM technologies and a keen interest in staying ahead of trends in the customer service tech landscape.
- Ability to navigate and excel in a globally dispersed and culturally diverse work environment.
- E-commerce experience is a plus
Perks:
- Contribute to groundbreaking advancements in social media technology, influencing the way the world connects and communicates.
- Enjoy a competitive salary along with a comprehensive benefits package.
