Sr. Manager - Oracle Fusion CX Cloud
About Our Client
Our client is a global technology organization that delivers mission-critical solutions used by public sector and enterprise customers around the world. With a strong focus on innovation, digital transformation, and customer experience, they continue to invest heavily in modernizing their technology landscape to support global growth and operational excellence.
As part of this evolution, the organization is enhancing its Oracle Cloud ecosystem and seeking a senior leader to help drive enterprise-wide customer experience initiatives across sales, service, and business operations.
About the Role
This is a high-impact leadership opportunity for an experienced Oracle Fusion CX professional to own the strategy, roadmap, and optimization of a global Oracle customer experience environment. The successful candidate will serve as a trusted advisor to both business and technology stakeholders while driving large-scale transformation initiatives across the Lead-to-Cash lifecycle.
Working across multiple business functions, this individual will help shape the future of the organization's sales technology ecosystem, oversee major Oracle Cloud initiatives, and lead teams responsible for delivering scalable solutions that improve business performance and user experience.
Key Responsibilities
- Define and execute the long-term Oracle Fusion CX Cloud strategy and roadmap.
- Lead enterprise-wide Oracle CX transformation and implementation initiatives.
- Drive Lead-to-Cash business process improvements across global sales operations.
- Design scalable solutions and integrations across Oracle CX, ERP, CPQ, pricing, and third-party platforms.
- Partner with executive stakeholders to align technology investments with business objectives.
- Oversee project delivery, resource planning, budgets, and implementation partners.
- Improve business processes, workflow automation, and data quality across the organization.
- Lead and mentor internal teams, consultants, and external vendors.
- Drive adoption of emerging Oracle AI and automation capabilities.
Required Qualifications
- Bachelor's degree in Information Systems, Computer Science, Business, or a related field.
- 8+ years of experience in Oracle technologies, consulting, enterprise applications, or IT leadership.
- 4+ years of leadership experience within Oracle SaaS environments.
- Experience leading enterprise-scale Oracle Cloud implementations and transformation programs.
- Strong understanding of Lead-to-Cash business processes.
- Experience working with executive stakeholders and influencing strategic decisions.
- Excellent communication, project leadership, and stakeholder management skills.
Preferred Qualifications
- Experience leading large-scale Oracle Fusion CX or CRM transformation programs within complex enterprise environments.
- Background in management consulting, particularly within a Big 4 or global technology consulting organization.
- Experience owning global Lead-to-Cash business processes and supporting sales organizations at scale.
- Proven success managing cross-functional teams, third-party partners, and large implementation initiatives.
- Strong understanding of enterprise application integration, digital transformation, and business process optimization.
- Experience working directly with executive stakeholders and influencing strategic technology decisions.
- Oracle Fusion CX certifications or advanced Oracle Cloud expertise.
FAQs
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