Enterprise Account Manager
About Our Client
Our client is a rapidly growing Voice AI company helping enterprises automate customer interactions through advanced conversational AI technology. Backed by leading investors, the company has experienced significant growth and is redefining how organizations scale customer-facing operations.
Role Overview
Our client is seeking an Enterprise Account Manager to join their expanding customer growth team. This individual will own strategic customer relationships, drive renewals and expansions, and help customers maximize long-term value from the platform.
This is an ideal opportunity for someone who enjoys owning commercial outcomes, working closely with enterprise customers, and partnering with product and engineering teams to drive account growth.
Key Responsibilities
- Own the post-sale relationship across a portfolio of enterprise accounts
- Drive account growth through renewals, expansions, and increased platform adoption
- Build relationships with executive stakeholders and operational leaders
- Use customer usage data to identify opportunities and mitigate churn risk
- Lead renewal negotiations and expansion discussions
- Partner with product and engineering teams to advocate for customer needs
- Conduct business reviews and strategic planning sessions with customers
- Maintain accurate forecasting and account planning processes
Required Qualifications
- 2+ years of experience in Account Management, Customer Success, or a related post-sales role
- Proven track record of owning renewal and expansion revenue targets
- Experience managing enterprise customer relationships
- Ability to leverage data and customer insights to drive commercial outcomes
- Strong executive communication and stakeholder management skills
- Experience handling renewals, negotiations, and account growth initiatives
- Highly proactive and comfortable operating independently
- Ability to thrive in a fast-paced, high-growth environment
Preferred Qualifications
- Experience with consumption-based or usage-based pricing models
- Background in AI, SaaS, cloud, or emerging technology solutions
- Experience working with enterprise customers and technical stakeholders
- Strong understanding of APIs, integrations, or software deployments
- Startup or high-growth company experience
- Demonstrated success growing customer accounts through strategic expansion
- Ability to navigate both technical and business conversations
- Desire to help shape customer success and retention strategy
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