IT Support Technician
We're partnering with an award-winning food manufacturer seeking an experienced IT Support Technician to support critical production and business systems across a fast-paced manufacturing environment. The company supplies products to some of the most recognized retailers in North America and has earned industry recognition for its commitment to quality, operational excellence, and innovation.
What You'll Do
- Provide day-to-day technical support for production systems, office workstations, and end users.
- Troubleshoot and resolve hardware, software, networking, and connectivity issues.
- Support Windows environments, Microsoft 365, Microsoft Teams, and collaboration technologies.
- Maintain and troubleshoot network infrastructure, including switches, wireless networks, and connected devices.
- Assist with device imaging, deployment, patch management, and hardware life-cycle processes.
- Support user onboarding, offboarding, account administration, and access management.
- Manage and resolve incidents through an IT ticketing system while ensuring exceptional customer service.
- Support conference room technologies and audio/video collaboration platforms.
- Partner with infrastructure and cybersecurity teams to maintain secure and reliable operations.
- Provide remote support for additional business locations and assist during critical production periods.
Qualifications
- Associate's degree in Information Technology or equivalent hands-on experience.
- 5+ years of IT support experience, preferably within manufacturing, industrial, or production environments.
- Strong knowledge of Windows operating systems, Microsoft 365, and Teams.
- Experience supporting LAN/WAN networking, Wi-Fi, DHCP, DNS, and VLANs.
- Familiarity with Active Directory, Microsoft Entra ID, and endpoint management tools.
- Experience with ticketing systems and IT service management processes.
- Understanding of cybersecurity principles and security best practices.
- Strong troubleshooting, communication, and customer service skills.
- Ability to work independently in a fast-paced operational environment.
Preferred Experience
- Manufacturing or production environment experience.
- Experience supporting collaboration and conferencing technologies.
- Familiarity with IT asset management, device deployment, and patching processes.
- Exposure to cybersecurity frameworks and compliance-driven environments.
Additional Information
- Onsite work environment
- Competitive compensation and benefits package
- Opportunity to support business-critical operations within a growing manufacturing organization
- Collaborative team environment with exposure to infrastructure, cybersecurity, and enterprise technologies
- Long-term career growth and development opportunities
FAQs
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