Resort Technology Solution Lead
We're partnering with a leading global provider of vacation ownership, rental, and resort experiences, who are known for their vacation club memberships, timeshare properties, and luxury travel options across a portfolio of high-end resorts and destinations. With a strong focus on customer service, they offer flexible vacation solutions such as points-based systems and exchange programs, and operate under multiple well-known hospitality brands.
They are currently undergoing a technology transformation, with a focus on modernization to improve relationships with customers and further expand their accessibility across all experiences and destinations. The goal is to be a technology leader in hospitality, and they are looking for individuals eager to bring their expertise to the organization long-term.
Key Responsibilities
- Lead design and delivery of resort tech solutions (e.g., PMS, POS, Wi-Fi, door locks).
- Align tech deployments with business goals to enhance guest and owner experiences.
- Ensure compliance with security, privacy, and architecture standards.
- Oversee full product lifecycle, including governance and performance.
- Collaborate with teams to manage risks and drive operational excellence.
Expected Contributions
- Lead cross-functional collaboration to deliver resort tech solutions.
- Manage project execution, integrations, and vendor performance.
- Ensure system reliability, scalability, and security.
- Drive automation, innovation, and process improvements.
- Support change management and adoption of new technologies.
Summary of Qualifications & Skills
- Education: Bachelor's in IT or related field required; Master's preferred.
- Certifications: Preferred in IT/project management or hospitality standards.
- Experience: 8+ years in resort/hotel tech; strong background in scalable, secure IT solutions and large-scale project leadership.
- Technical Skills: Expertise in PMS, POS, guest/staff systems, system integration, automation (e.g., PowerShell), and cybersecurity.
- Project Management: Skilled in planning, execution, change management, and stakeholder coordination.
- Soft Skills: Strong communicator, strategic thinker, customer-focused, collaborative, and influential leader.
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