Principal Post-sales Solution Consultant
Our client is a fast-growing, AI-driven identity verification platform that empowers global financial institutions, fintechs, and gaming companies to combat fraud and expand access to trusted digital services. Leveraging advanced machine learning, the company helps clients make smarter decisions about who they do business with-minimizing risk while enabling growth.
Role Overview:
As a Principal Solution Consultant, you will lead post-sales engagements with strategic enterprise clients, driving customer success, retention, and innovation. You'll serve as a trusted advisor, helping clients maximize the value of the platform through technical guidance, solution optimization, and strategic partnership.
Key Responsibilities:
- Own post-sales relationships with key enterprise accounts, ensuring successful onboarding, adoption, and long-term value realization.
- Collaborate cross-functionally with product, engineering, and sales to deliver tailored solutions that meet client needs.
- Provide technical leadership and consultative support on topics including machine learning, data science, APIs, and relational databases.
- Identify opportunities for account growth and innovation, aligning platform capabilities with evolving client goals.
- Act as a subject matter expert in fraud risk, analytics, and regulatory compliance.
Qualifications:
- Proven experience in professional services, solution consulting, or sales engineering within SaaS or enterprise software.
- Strong technical fluency in ML/DS concepts, APIs, and RDBMS.
- Background in fraud risk, analytics, or regulatory compliance is highly preferred.
- Exceptional communication and relationship-building skills.
- Passion for driving measurable impact and working at the forefront of identity and risk innovation.
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