Resort Technology Delivery Lead - POS & Guest Experience
Position Overview
The Resort Technology Solution Lead plays a pivotal role in the design, implementation, and optimization of resort and hotel technology platforms. This position is responsible for delivering innovative, secure, and scalable technical solutions that enhance the guest, owner, and staff experience across a diverse portfolio of resort properties. The role requires deep expertise in hospitality technology systems and a strong ability to collaborate across business and technical teams to drive strategic outcomes.
Key Responsibilities
- Lead the solution design and delivery of one or more resort technology platforms (e.g., PMS, POS, Wi-Fi, door locks, guest entertainment, emergency systems).
- Translate business requirements into technical solutions that align with operational goals and key results (OKRs).
- Collaborate with cross-functional teams including operations, infrastructure, security, and product management to ensure seamless implementation.
- Ensure systems are resilient, secure, and compliant with data privacy and cybersecurity standards.
- Manage vendor relationships, including selection, contract negotiation, and performance evaluation.
- Introduce automation and standardization to support scalability and efficiency.
- Drive change management initiatives to support adoption of new technologies.
- Continuously evaluate emerging technologies and recommend enhancements to improve system performance and user experience.
- Participate in product and platform pods to ensure alignment with enterprise architecture and strategy.
Qualifications
Education:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience)
Certifications:
- Preferred certifications in IT management, project management, or hospitality technology standards.
Experience:
- Minimum 8 years of progressive experience in hospitality or resort technology environments.
- Proven track record in designing and implementing integrated, secure, and scalable IT solutions.
- Experience managing large-scale technical projects with multiple stakeholders.
- Familiarity with enterprise systems such as PMS, POS, guest experience platforms, and access control systems.
- Experience in matrixed, multinational organizations is a plus.
Skills and Competencies
Strategic & Analytical:
- Ability to align technology solutions with business strategy.
- Strong analytical skills to assess system performance and identify improvement opportunities.
Technical:
- Deep knowledge of hospitality technology systems and integrations.
- Experience with data migration, scripting (e.g., PowerShell), and automation.
- Understanding of security protocols and compliance requirements.
Project Management:
- Skilled in requirement gathering, planning, execution, and change management.
- Ability to manage projects within scope, time, and budget constraints.
Interpersonal:
- Strong communication skills to convey technical concepts to non-technical stakeholders.
- Customer-focused mindset with a commitment to service excellence.
- Collaborative team player with the ability to influence and lead cross-functional teams.
Additional Attributes:
- Adaptability in dynamic environments.
- Curiosity and commitment to continuous learning.
- Ability to coach and train end users effectively.
- Attention to detail and proactive problem-solving approach.
FAQs
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