IT Support Specialist
Introduction
We are excited to offer an opportunity to join the core operations team of a newly established IT Hub in Lisbon, supporting a global enterprise's mission-critical systems and services. This is a dynamic and hands-on role where you'll contribute to the stability, performance, and security of a modern IT infrastructure built around Microsoft technologies. As part of a growing team, you'll help shape the operational backbone of a high-performing digital environment.
Role Overview
As an IT Support Specialist, you will be responsible for delivering high-quality technical support to internal users across various departments. You'll troubleshoot hardware, software, and network issues, ensuring minimal disruption to business operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering excellent customer service.
Key Responsibilities
User Support & Troubleshooting
Respond promptly to technical support requests via ticketing systems, email, or in person. Diagnose and resolve issues related to hardware, software, operating systems, and network connectivity.Installation & Configuration
Set up and configure desktops, laptops, mobile devices, and peripherals. Ensure all equipment is compliant with company standards and security policies.Documentation & Knowledge Sharing
Maintain accurate records of support activities, solutions, and system configurations. Contribute to the internal knowledge base to improve team efficiency and user self-service.Employee On-boarding & Off-boarding
Support the IT aspects of on-boarding new employees, including account setup, device provisioning, and orientation. Ensure proper deactivation and data handling during off-boarding.Collaboration & Continuous Improvement
Work closely with other IT teams and departments to escalate complex issues and implement long-term solutions. Participate in process improvement initiatives and contribute ideas to enhance service delivery.
Requirements
- Proven experience in IT support, help-desk, or technical customer service roles.
- Strong working knowledge of Microsoft technologies, including Windows OS, Microsoft 365, Active Directory, and Teams.
- Familiarity with basic networking concepts and troubleshooting tools.
- Excellent communication skills in English (written and spoken); proficiency in German is a strong advantage.
- Ability to work independently and as part of a collaborative team.
- Strong organisational skills and attention to detail.
FAQs
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