Senior Content Marketing Manager
Senior Content Marketing Manager
About our Client
Our client is a high-growth AI company redefining the future of customer experience through advanced voice technology. Their platform enables businesses to deploy intelligent AI agents to handle sales, support, and operational calls at scale; replacing traditional, manual-heavy call center models.
With rapid revenue growth and strong backing from top-tier investors, they are building a next-generation CX platform where AI doesn't just assist, but actively operates as front line agents and decision-makers. This is a unique opportunity to join an ambitious, fast-scaling team at the forefront of the AI ecosystem.
About the Role
We are seeking a Senior Content Marketing Manager to own and elevate brand narrative through compelling, audience-centric content. This role is ideal for a strategic storyteller who can transform complex ideas, customer experiences, product innovations, and market trends into engaging stories that drive awareness, trust, and demand.
You will lead editorial strategies, create high-impact content, and build scalable storytelling programs that establish the company as a category leader.
Key Responsibilities
Content Creation
- Create and oversee the production of high-quality content, including:
- Customer success stories and case studies
- Thought leadership articles
- Executive bylines and LinkedIn content
- Blog posts
- Reports and whitepapers
- Website content
- Sales enablement materials
- Video scripts and webinar content
- Interview customers, executives, users, and internal stakeholders to uncover unique stories.
- Translate technical concepts into accessible and engaging content for diverse audiences.
Qualifications
Required
- 3-7 years of experience in content marketing, editorial, journalism, or a related storytelling role within B2B SaaS, technology, or high-growth companies.
- Strong portfolio showcasing customer stories, case studies, launch content, thought leadership, and long-form editorial work.
- Proven track record of owning customer stories and case studies end-to-end, from research and interviews through publication.
- Exceptional writing, interviewing, and storytelling skills, with the ability to translate technical concepts into compelling narratives.
- Strong editorial judgment, reporter instincts, and experience collaborating with customers, executives, and subject matter experts.
Preferred
- Background in journalism, newsroom environments, or technology-focused media.
- Experience creating content for customer success, support, community, or post-sales audiences.
- Familiarity with startup environments and fast-paced, high-growth teams.
- Experience with video storytelling, multimedia content, or content performance and SEO analytics.
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