Manager, Information Technology
Glocomms is partnering with a well-established manufacturing organization that is seeking an IT Manager to lead end-user technology services across multiple U.S. locations. This position combines people leadership, service delivery oversight, and hands-on technical expertise to ensure a high-quality support experience for office, manufacturing, warehouse, and remote employees.
Responsibilities
- Lead daily operations of the IT service desk and desktop support functions.
- Manage and mentor a small team of IT support professionals.
- Serve as an escalation point for complex end-user issues involving hardware, software, collaboration tools, and conferencing technologies.
- Drive continuous improvement of IT support processes, service delivery, and user experience.
- Oversee hardware lifecycle management, software deployment, asset inventory, and support operations.
- Partner with infrastructure, networking, security, and application teams to resolve issues and enhance services.
- Coordinate technology projects including workstation refreshes, support tool implementations, and service improvements.
- Support conference room, audiovisual, and videoconferencing technologies across the organization.
- Monitor service performance metrics and implement process improvements where needed.
- Manage relationships with vendors and external service providers.
Qualifications
- Bachelor's degree in Information Systems, Computer Science, Business, or a related field; equivalent experience considered.
- 7+ years of experience in IT support, end-user computing, service delivery, or technical operations.
- Previous experience leading IT support personnel or technical teams.
- Strong knowledge of:
- Desktop and laptop support
- Endpoint management and endpoint security
- Microsoft collaboration technologies
- Service desk operations and IT support processes
- Hardware lifecycle management
- Networking fundamentals
- Ability to troubleshoot complex technical issues and communicate solutions to both technical and non-technical stakeholders.
- Experience supporting users in a multi-site environment preferred.
- Relevant IT certifications are a plus.
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your resume so you can be considered for roles that have yet to be created.
Yes, we help with resume and interview preparation. From customized support on how to optimize your resume to interview preparation and compensation negotiations, we advocate for you throughout your next career move.