Back to blogs

In-House vs. Outsourced Salesforce Developers: Weighing the Pros and Cons

Posted on May 2023

Blog Img

Salesforce has become a prominent name in the world of customer relationship management (CRM) and has quickly become an essential tool for businesses of all sizes. As companies increasingly leverage Salesforce to streamline their processes and improve customer interactions, the demand for experienced Salesforce developers has grown exponentially.

When it comes to hiring Salesforce developers, businesses often find themselves faced with a crucial decision: should they hire in-house developers or outsource the task to an external team? At Glocomms, we have explored the pros and cons of both in-house and outsourced Salesforce developers to help you make an informed decision for your organization's talent acquisition strategy.

Benefits of In-house Salesforce Developers

  1. In-depth Company Understanding: Hiring in-house developers ensures a strong understanding of your company's culture, values, and goals. They can effectively navigate the organizational structure, participate in cross-functional collaboration, and align their work with your company's objectives. This understanding allows for continuous improvements to your Salesforce platform and streamlined business processes that cater to your organization's unique requirements.

  2. Quick Technical Modifications: Employing in-house developers enables swift resolutions to minor technical changes in your Salesforce CRM. They can work closely with other teams and stakeholders to promptly identify and address any issues, ensuring timely updates and system adaptations that cater to evolving business needs.

  3. Skill Development and Expertize: In-house Salesforce specialists cultivate their skills from the start, investing in professional development to become highly focused experts. This expertise fosters the expansion of your Salesforce CRM platform's capabilities, enabling innovative solutions and driving business growth.

Disadvantages of In-house Salesforce Developers

  1. Higher Costs: Recruiting a skilled in-house Salesforce team necessitates a consistent salary and additional employee expenses, such as benefits, insurance, and taxes. Furthermore, your developers require paid Salesforce certification to advance their skills and knowledge, adding to the overall cost.

  2. Risk of Employee Turnover: Salesforce engineers often engage in a variety of stimulating projects, leading to potential changes in your development team. Turnover can impact your Salesforce CRM processes, create gaps in knowledge transfer, and result in lost productivity while seeking replacements.

  3. Time-consuming Recruitment: Constructing a professional Salesforce development team demands time and effort, as it involves sourcing, interviewing, and onboarding candidates. The competitive job market for skilled developers requires offering attractive salaries and appealing working conditions to attract and retain top talent.

Benefits of Remote Salesforce Developers

  1. Cost-effectiveness: Hiring remote Salesforce development teams can be more affordable, depending on geographical factors. Additionally, you can save on office space expenses, utilities, and other overhead costs associated with in-house teams.

  2. Efficient Timelines: Remote Salesforce specialists adhere to well-defined technical specifications, ensuring on-time project delivery. They can work independently or collaboratively, adjusting their schedules to meet deadlines and fulfill milestones. When partnering with a remote development company, you pay upon project completion, allowing for better budget management.

  3. Experienced Team: Remote Salesforce teams consist of experts with extensive platform knowledge. They often specialize in diverse Salesforce services, such as development, customization, and integration, and can provide guidance on addressing specific challenges and customizations. This expertise enables them to deliver tailored solutions that align with your organization's goals and objectives.

Drawbacks of Remote Salesforce Developers

  1. Limited Supervision: When engaging a remote Salesforce development team, it may be challenging to fully monitor the development process and guarantee seamless execution. This can be mitigated by implementing clear communication channels, setting expectations, and regularly reviewing progress.

  2. Data Security Concerns: Remote Salesforce development teams require access to your CRM platform, which houses sensitive company data. To prevent data breaches or unauthorized access, it is essential to establish a non-disclosure agreement (NDA) with the development team and implement stringent security measures.

  3. Potential Miscommunications: Working with remote Salesforce development teams can sometimes lead to misunderstandings due to geographical, linguistic, and cultural differences. To address these issues, schedule meetings that accommodate different time zones, utilize effective communication tools, and establish a shared understanding of project goals and expectations.

Choosing between in-house and remote Salesforce developers depends on your organization's priorities, budget, and long-term objectives. In-house developers provide a deep understanding of your company, enabling continuous improvements, while remote developers offer cost-effectiveness and expertise across a range of Salesforce services.

As a hiring manager, partnering with Glocomms can significantly benefit your organization by providing access to our extensive network of skilled Salesforce developers. By understanding the unique needs of your business, we can help you find the right mix of permanent in-house and remote freelance talent to optimize your Salesforce initiatives. By working with us, you'll save time and effort in the hiring process, and gain access to top Salesforce developers who can drive your organization's success.

Take the first step towards a successful Salesforce implementation by requesting a call back today. Let our experienced team guide you in making the best decision for your organization and help you build a Salesforce development team that aligns with your goals and objectives.

In this article