Back to blogs

The Importance of Soft Skills in the AI-Driven Cyber Security Landscape

Posted on May 2023

Blog Img

As we plunge further into the 21st century, the rise of Artificial Intelligence (AI) and Machine Learning (ML) technologies has become an unmistakably dominant force, carving out a new landscape in virtually every industry. Among these industries, cyber security is one of the most significant, where AI-driven solutions have dramatically transformed traditional operations. However, alongside this digital evolution, an often-underestimated aspect continues to hold the key to success: soft skills. In an AI-driven cyber security landscape, human elements such as soft skills have become more crucial than ever.

The Rising AI Era in Cyber Security

The adoption of AI and ML in cyber security offers enormous potential. It allows security systems to learn, adapt, and respond to cyber threats more swiftly and efficiently than traditional systems. AI-driven models can analyze enormous volumes of data, identify trends, predict potential threats, and automate responses in a way that was unthinkable just a few years ago.

These models can tirelessly scrutinize network activity, identifying anomalies that may indicate a cyber-attack. They are also proficient in detecting newer forms of threats, such as zero-day exploits, thereby offering advanced protection to critical systems and data.

Why Soft Skills Matter in the AI Era

Despite the tremendous potential of AI in cyber security, the role of humans – and their unique abilities and skills – remain central to effective security operations. Here's where the importance of soft skills becomes apparent.


One of the essential soft skills in the cyber security landscape is effective communication. Cyber security professionals need to be able to explain complex technical concepts in simple terms to non-technical stakeholders. This ability is crucial when it comes to gaining buy-in for security strategies or when explaining the consequences of a data breach.

A cyber security expert with strong communication skills can help everyone in the organization understand their role in maintaining security, ultimately creating a stronger, more resilient security environment.

Critical Thinking

AI can process data and make decisions faster than any human, but it lacks the capacity for critical thinking. Cyber security professionals need to be able to interpret and understand the significance of the threats detected by AI tools and decide on the best course of action. This requires a deep understanding of the organization's context, its strategic priorities, and the potential implications of different types of cyber threats.


Creativity is a soft skill that is often associated with fields such as art, music, or writing. However, it holds immense value in technical and analytical fields as well, such as cyber security. Creativity in this context refers to the ability to think outside the box, generate innovative solutions, and view problems from unique angles.

In essence, creativity in cyber security isn't about artistic flair; it's about innovative thinking, seeing beyond the conventional, and devising unique solutions to complex problems. This ability not only enhances problem-solving capabilities but also contributes to more proactive and robust defense mechanisms against evolving cyber threats.

Emotional Intelligence

AI's lack of Emotional Intelligence (EI) presents many hurdles in the cyber security landscape. While AI excels at processing vast amounts of data and identifying patterns, it lacks the nuanced understanding, empathy, and judgement that a person provides with the right soft skills, underscoring the importance of maintaining a human element in the field. Here's why a lack of EI can be problematic:

  1. Lack of Nuanced Judgement: While AI can perform tasks based on predefined rules and algorithms, it lacks the ability to apply nuanced judgement that often comes with EI. For instance, an AI might flag a user behavior as suspicious based on certain patterns, but a human with high EI may recognize that the behavior is a result of stress or other emotional factors.

  2. Inability to Understand User Emotions: AI systems without EI can't understand user emotions, which is essential in certain aspects of cyber security. For example, phishing attacks often prey on users' emotions, such as fear or curiosity, so only a human could recognize these emotionally charged situations and respond effectively.

  3. Impersonal User Interactions: In user-facing roles, lack of EI in AI systems can result in impersonal, ineffective interactions. If a user is frustrated or stressed, an AI system without EI may not be able to adapt its responses to provide effective support or instruction.

  4. Ethical Considerations: Cyber security decisions often involve ethical considerations. An AI system without EI would not be able to consider the emotional and ethical implications of certain actions, potentially leading to decisions that could harm individuals or the organization.

  5. Inability to Adapt to Emotional Context: In certain cyber security situations, the emotional context can be crucial. For instance, in the midst of a severe cyber-attack, a team might be operating under high stress. An AI system without EI would not understand this context and could continue to send routine alerts or tasks, adding to the team's stress.

The Synergy of AI and Soft Skills

While AI is transforming the cyber security landscape, it is not replacing the need for talented human professionals. Instead, it is redefining the skills that these professionals need. Soft skills, often overlooked in the tech world, have emerged as critical factors for success in an AI-driven cyber security landscape.

By combining the strengths of AI with the soft skills of human professionals, organizations can build a more balanced and effective cyber security operation. AI can handle the heavy data lifting, automating routine tasks and identifying potential threats at speed, while humans can use their soft skills to interpret these threats, communicate effectively, make nuanced decisions, and devise innovative strategies. This synergy is not just desirable – it is essential.

As a leading specialist in tech talent sourcing, we bridge the gap between organizations in need of such multifaceted talent and the professionals who are primed to provide it. We understand that each organization has unique needs, and we tailor our services accordingly, connecting you with the ideal candidates that align with your specific requirements.

Our dedicated Cyber Security team at Glocomms is committed to sourcing top-tier talent, equipped with the essential blend of technical prowess and soft skills, to drive your organization's growth in the ever-evolving world of AI-driven cyber security. Request a call back today for a more detailed discussion about how Glocomms can support your cyber security needs.

Looking for Talent insights?

Navigating the ever-changing landscape of cyber security can be complex. But, with the right insights, you can turn these complexities into your strategic advantage. Here's how Glocomms Cyber Security Insights report can help you:

  1. Uncover Key Cyber Security Trends: Learn about the latest market risks and innovative hiring strategies to enhance your defenses and attract top talent.

  2. Understand Candidate Priorities: Discover what today's cyber security professionals value most, empowering you to create an appealing work environment that attracts and retains the best.

  3. Benefit from Expert Perspectives: Gain unique insights from Katie Owston, Associate Vice President at Glocomms, enhancing your understanding of the field.

  4. Receive Actionable Recommendations: Leverage key takeaways tailored to your needs as a hiring manager to bolster your recruitment strategy and nurture talent effectively.

Take this opportunity to elevate your cyber security strategy. Download the Glocomms Cyber Security Insights report today and step confidently into the future of cyber security.