Empathy is the ability to see the world from another person’s perspective. While some people may naturally be more empathetic than others, it’s very much a skill that can be learned and developed with practice.
A study by the research firm DDI found that empathy is one of the most important drivers of overall performance amongst professionals. Essentially it comes down to a simple fact; that regardless of status and seniority, we are all human.
By understanding others, we develop closer relationships with co-workers, resolve conflicts and build a more productive team, all of which will help your career in the long-term.
Empathy skills can be learnt and built on if you practice these three tips:
Put aside your own viewpoint and see things from the other person's perspective.
Listen to the others carefully.
Show compassion: When a member of your team is going through a hard time, it's important that they feel supported. e.g. helping with some of their work, sending them a care package or even just offering them a shoulder to lean on.
Advice from Glocomms:
If you’re looking to grow your empathy skills further, get in touch with us and we would be happy to recommend courses and training.
Remember: Recruiters, or your future employers, will always do a reference check before hiring you; this means it’s fundamental to build your empathy skills and relationships with co-workers.
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