IT Solutions Engineer
Summary
One of the world's largest global online platforms for live sports, music and entertainment tickets is seeking an IT Solutions Engineer to leverage and deliver technology tools that support the engineering organization and the company as a whole. You will effectively use Slack and Jira configurations to deliver to and empower users across the globe.
Core Responsibilities
- Build a team of IT Solutions Engineers located in different offices across the US
- Establish best practices across the organization so that users follow a common set of guidelines when using our tech stack
- Continuously look for ways to improve existing processes by leveraging a cohesive set of automation, the Microsoft stack, and third-party tools
- Continuously educate our user base on new features, integration's, and tools as you deploy them Assist with IT onboarding, ensuring training is effective so that every new hire hits the ground running
Minimum Requirements
- 3+ years as a Jira Cloud administrator (user accounts, workflows, permission schemes, platform upgrades…) as well as some of the other Atlassian products (Confluence, Trello…)
- Prior experience as a Slack administrator in an Enterprise Grid deployment with multiple workspaces (setting up enterprise policies, training…), including demonstrated ability to integrate multiple tools within the Slack platform
- Ability to manage, administer, troubleshoot, and enhance Audio Video conferencing solutions (MS Teams and Zoom) to take collaboration to the next level
- Prior experience with Airtable a plus
- 3+ years of prior experience with SharePoint Online, OneDrive, and MS Teams
- Prior experience building, managing, and leading a team
- Ability to configure SSO using Azure AD as the identity provider as well as Azure App Proxy
