Responsibilities include but are not limited to
- Work on retention and growth among our valuable customers by understanding their business needs; goals; KPIs and helping them succeed
- Run onboarding sessions and become a long-term advisor for customers
- Analyse key Customer Success metrics, run NPS surveys and track the overall health of your accounts
- Collaborate closely with the wider team, secure renewals and contribute to expansion opportunities
- Partner with the product and engineering team to set up or configure products as per customers' requirements. Maintain a constant feedback loop from customers to the team
- Share insights and best practices to customers to ensure that they get the most out of products with the aim of helping grow your customer base
- Pay attention to your customers' wins and achievements and share their outstanding results by crafting case studies with our marketing team
Job requirements
- Prior experience in Customer Success, Account Management or equivalent history of increasing customer satisfaction, adoption, and retention
- The ability to demonstrate that you love working with clients, have empathy and a strong desire to be their advocate
- Excellent verbal and written communication skills, spoken English is required
- You are proactive, motivated, flexible with a strong sense of initiative
- A sound understanding of the digital landscape and be comfortable discussing technical matters with clients and team members
Icing on the cake
- Previous experience in the mobile/mobile app industry
- Experience in working with international clients and across multiple client teams
- Experience in developing and leading webinars and onboarding sessions
- Experience in working remotely
Benefits we offer
- Full-time remote job. Though you're always welcome to spend time with us in our office in Helsinki
- Paid Vacation and Sick leaves. Take the time you need to stay motivated, charged, and balanced. By prior agreement, you can have days off for special occasions
- Generous social benefits package including health insurance, home office moderation bonus, and many more
- Stock options bonus according to the employee stock ownership plan
- Paid Corporate Meet-ups. We get together with the whole company twice a year at various locations to work and spend time together offline. Also, we have offline team meetings at least twice a year. We bear all the travel costs for your accommodation, flights, lodging, and other business travel expenses
- We are also passionate about professional development and always invest in education for our team members
- You'll have executive-level visibility into how the company is run and performing. We are always ready to provide dedicated support and fast-track your onboarding, including giving you the tools you need to be successful.